What is Online Remote Proctoring with Prometric ProProctor?

Prometric provides remote proctoring exam sessions using our ProProctor™ application.  Using this remote proctoring service allows you to pre-schedule a time and date for completing your exam at a location of your choice.  You will be able to take your exam online while a Prometric proctor is overseeing the examination process remotely.

To ensure a positive experience using ProProctor throughout your exam, please read the following information.

Before scheduling your exam

1. Check to make sure your internet speeds are at least 10MB. To test your speed, go to Fast.com.
2. Have access to and install a working webcam.
3. Review your system compatibility in advance by reviewing the ProProctor™ User Guide.
   • Important information regarding various devices
   • Chromebook: Not supported
   • iPad and Android Tablets: Not supported
   • Microsoft Surface: Must turn off tablet mode. How to turn off tablet mode.
4. Watch the “What to Expect on Test Day” video to learn more about what to expect.

Schedule your exam at least 1 day prior to exam date

• Testing will take about 1 hour.  Plan your appointment for a date and time when you will be available.
• Schedule your appointment using the link on the left side of this page.
• When scheduling, be careful to select the correct time zone, and time of day.  Appointments are available 24 hours a day, so be careful to select the correct AM/PM time that you will be available. 
• After scheduling, you will receive a confirmation email from Prometric with your confirmation number. This will be needed to make any changes to your scheduled exam.
• Download and install the most current ProProctor Application from  https://rpcandidate.prometric.com 
• Open the ProProctor Application and test your system compatibility in advance as discussed in page 5 of the ProProctor™ User Guide
• Important: Use the same workspace setup, location, and system you plan on using for the exam.

On exam date

1. Make sure your testing environment is clean and clear of clutter. Exams can be paused or cancelled due to a cluttered desk or area.
2. Have your Prometric confirmation number ready.
3. On test day, you will be required to present one valid, government-issued photo ID that is legible. Acceptable Forms of ID are:
   • Driver’s License
   • Passport
   • Military ID Card
   • State Issued ID
4. When all the above steps are complete, perform the following steps 15-30 minutes before your scheduled start time:
   • Close all applications.
   • Open the ProProctor application.

• Enter your confirmation number and last name and follow the prompts to take your exam

To reschedule or cancel your exam

• You can reschedule or cancel your appointment as long as you do so more than 24 hours before your appointment using the links on the left side of the page.  
• Your confirmation number will be required to make any changes to your scheduled exam.
• Additional Fees for Rescheduling or Cancelling may apply.

What happens if I have problems with my exam or system check?

• Please contact Prometric technical support through the Chat at https://ehelp.prometric.com/proproctor
• All ProProctor services are managed by Prometric.
• See the Prometric FAQ for manuals, guides, FAQ’s, and answers to common technical issues.