What is Online Remote Proctoring with Prometric ProProctor?
Prometric provides remote proctoring exam sessions using our ProProctor™ application. Using this remote proctoring service allows you to pre-schedule a time and date for completing your exam at a location of your choice. You will be able to take your exam online while a Prometric proctor is overseeing the examination process remotely.
To ensure a positive experience using ProProctor throughout your exam, please read the following information.
Before scheduling your exam
- Check to make sure your internet speeds are at least 10MB. To test your speed, go to Fast.com.
- Have access to and install a working webcam.
- Review your system compatibility in advance by reviewing the ProProctor™ User Guide.
- Important information regarding various devices
- Chromebook: Not supported
- iPad and Android Tablets: Not supported
- Microsoft Surface: Must turn off tablet mode. How to turn off tablet mode.
- Watch the “What to Expect on Test Day” video to learn more about what to expect.
Schedule your exam at least 1 day prior to exam date
- Testing will take about 1 hour. Plan your appointment for a date and time when you will be available.
- Schedule your appointment using the link on the left side of this page.
- When scheduling, be careful to select the correct time zone, and time of day. Appointments are available 24 hours a day, so be careful to select the correct AM/PM time that you will be available.
- After scheduling, you will receive a confirmation email from Prometric with your confirmation number. This will be needed to make any changes to your scheduled exam.
- Download and install the most current ProProctor Application from https://rpcandidate.prometric.com
- Open the ProProctor Application and test your system compatibility in advance as discussed in page 5 of the ProProctor™ User Guide
- Important: Use the same workspace setup, location, and system you plan on using for the exam.
On exam date
- Make sure your testing environment is clean and clear of clutter. Exams can be paused or cancelled due to a cluttered desk or area.
- Have your Prometric confirmation number ready.
- On test day, you will be required to present one valid, government-issued photo ID that is legible. Acceptable Forms of ID are:
- Driver’s License
- Passport
- Military ID Card
- State Issued ID
- When all the above steps are complete, perform the following steps 15-30 minutes before your scheduled start time:
- Close all applications.
- Open the ProProctor application.
- Enter your confirmation number and last name and follow the prompts to take your exam
To reschedule or cancel your exam
- You can reschedule or cancel your appointment as long as you do so more than 24 hours before your appointment using the links on the left side of the page.
- Your confirmation number will be required to make any changes to your scheduled exam.
- Additional Fees for Rescheduling or Cancelling may apply.
What happens if I have problems with my exam or system check?
- Please contact Prometric technical support through the Chat at https://ehelp.prometric.com/proproctor
- All ProProctor services are managed by Prometric.
- See the Prometric FAQ for manuals, guides, FAQ’s, and answers to common technical issues.
Contacts By Location
North America
Locations | Contact | Open Hours | Description |
---|---|---|---|
North America |
+1-800-273-2365 |
Mon - Fri: 8:00 am-8:00 pm ET |
|
Latin America | +1-443-751-4995 |
Mon - Fri: 9:00 am-5:00 pm ET |
Asia Pacific
Locations | Contact | Open Hours | Description |
---|---|---|---|
China |
+86-10-62799911 |
Mon - Fri: 8:30-19:00 GMT +10:00 |
|
India |
+91-0124-451-7160 |
Mon - Fri: 9:00-17:30 GMT +05:30 |
|
Japan |
+03-5541-4800 |
Mon - Fri: 9:00-19:00 GMT +10:00 |
|
Japan |
+0120-347-737 |
Mon - Fri: 9:00- 19:00 GMT +10:00 |
|
Malaysia | +603-76283333 | Mon-Fri 8:00-20:00 GMT +08:00 | |
Other Countries |
+60-3-7628-3333 |
Mon-Fri 8:30-19:00 GMT +10:00 |
EMEA- Europe, Middle East, Africa
Locations | Contact | Open Hours | Description |
---|---|---|---|
Austria | +0800-298-582, +31-320-23-9893 |
Mon - Fri: 9:00 am-6:00 pm GMT +10:00 |
|
Belgium | +0800-1-7414, +31-320-23-9892 | Mon-Fri 8:00-18:00 GMT +01:00 | |
Denmark | +802-40-830, +31-320-23-9895 |
Mon-Fri 8:00-18:00 GMT +01:00 |
|
Eastern Europe | +31-320-23-9895 | Mon-Fri 8:00-18:00 GMT +01:00 | |
Finland | +800-93343, +31-320-23-9895 | Mon-Fri 8:00-18:00 GMT +01:00 | |
France | +0800-807790, +31-320-23-9899 | Mon-Fri 8:00-18:00 GMT +01:00 | |
Germany | +0800-1839-708, +31-320-23-9891 | Mon-Fri 8:00-18:00 GMT +01:00 | |
Ireland | +1800-626104, +31-320-23-9897 | Mon-Fri 8:00-18:00 GMT +01:00 | |
Israel | +180-924-2007, +31-320-23-9895 | Mon-Fri 8:00-18:00 GMT +01:00 | |
Italy | +800-878441, +31-320-23-9896 | Mon-Fri 8:00-18:00 GMT +01:00 | |
Netherlands | +31-320-23-9890 | Mon-Fri 8:00-18:00 GMT +01:00 | |
Norway | +31-320-23-9890, +31-320-23-9895 | Mon-Fri 8:00-18:00 GMT +01:00 | |
Other Countries | +31-320-239-800, | Mon-Fri 8:00-18:00 GMT +01:00 | |
Poland | +00800-4411321, +31-320-23-9895 | Mon-Fri 8:00-18:00 GMT +01:00 | |
Portugal | +0800-203589 | Mon-Fri 8:00-18:00 GMT +01:00 | |
Russia | +7-495-580-9456, +31-320-23-9895 | Mon-Fri 8:00-18:00 GMT +01:00 | |
South Africa | +0800-991120, +31-320-23-9879 | Mon-Fri 8:00-18:00 GMT +01:00 | |
Spain | +900-151210, +31-320-23-9898 | Mon-Fri 8:00-18:00 GMT +01:00 | |
Sweden | +0200-117023, +31-320-23-9895 | Mon-Fri 8:00-18:00 GMT +01:00 | |
Switzerland | +0800-556-966, +31-320-23-9894 | Mon-Fri 8:00-18:00 GMT +01:00 | |
Turkey | +800-44914073, +31-320-23-9895 | Mon-Fri 8:00-18:00 GMT +01:00 | |
United Kingdom | +0800-592-873, +31-320-23-9895 | Mon-Fri 9:00-18:00 GMT |