Society of Actuaries (SOA)

• Verify that the name you registered with for the exam is written the same way on your ID.
• No nicknames. (i.e. if your name is Joseph, type in “Joseph” and not “Joe”.)
• If you go by another name, still register with your first and last legal name. (i.e. if your name is Jane Sue Smith, but you go by Sue, still put “Jane” as your first name.)
• If the name on your ID is written in your cultural language (i.e. Wei Wei Wang), but you’re also known by another name (i.e. William Wang), still register with the name written on your ID.
• If your name has legally changed between the time you registered for your exam, and the date of your exam (such as getting married), make sure your ID has been updated and send the name change information to SOA Customer Service Center as soon as possible. SOA is unable to guarantee that any updates can be made to the name within 72 hours of a scheduled exam. No photocopies of identification or of name change documentation will be accepted at the testing center.
• Including your middle name is optional, and not required. 

Please make sure you have proper valid and non-expired government-issued identification with you – that includes your name, photo, and signature

• If you do not receive your Letter of Confirmation email from the SOA after five business days from registration, contact Customer Service immediately.
• When scheduling an exam, if your last name has less than four characters, hit the space bar enough times to make it four characters.
• Look for available seats at Prometric testing centers within a 100 mile radius of your location.
  • If there are no available seats in your region, keep checking the Prometric website as seating is fluid and a spot may open up. Only contact SOA when there are a few days left before the start of the exam window.

If you do not receive a confirmation email from Prometric within 24 hours after scheduling an appointment, contact Prometric.

If you wish to reschedule your exam, you must do so at least 5 days prior to your appointment. The quickest and easiest way is to do it online, which is available 24 hours a day, seven days a week. Go to the Prometric site and use the reschedule function. Rescheduling may result in a fee paid directly to Prometric. For further assistance, contact the Prometric Customer Service Center.

Candidates may only reschedule an appointment within the same testing window. For example, if you are registered for exam P1 in January, you must reschedule an appointment within the January testing window. You will not be able to reschedule for the next exam P1 administration in a different month.

No correction can be made less than 5 days of the appointment, and we are unable to provide authorization to reschedule less than 5 days of the appointment date.

• When a test center is closed due to weather-related issues or events outside of the test administrator’s control, you will be contacted by the Prometric Candidate Care Team within 48-72 hours. Prometric will cancel the appointment and you will be directed to create a new appointment for a different date.
• Be sure to arrive at the testing center at least 30 minutes in advance of your appointment – take into consideration traffic, weather, transportation means, etc. If you arrive exactly when the test is to begin, or later, you may not be allowed in to take the test, forfeiting your appointment.

The appointment duration includes the time for you to review a pre-exam tutorial as well as a brief post-exam survey, in addition to the exam time. The exam time varies by exam and that information can be found on the exams home page and in the

Pass/Fail Information

Preliminary/Instant Test results will appear after the post-exam survey; excluding any exams that have had recent syllabus changes, the Exam PA, and the March, July, November FSA exams. NEW: CBT Exams P, FM, FAM and SRM will now receive their unofficial pass/fail report and diagnostic representation (if unsuccessful) via an email to your primary email address on file directly from Prometric approximately an hour after the exam.

A diagnostic representation is provided if the result shows you were unsuccessful in achieving the passing score; excluding any exams that have had recent syllabus changes, the Exam PA PA, and the March, July, November FSA exams.

(Note: exams that have recently been changed, the Preliminary /Instant Test Results and the Diagnostic Representation are suspended for a few exam sessions since post-exam analysis will be required by the examination committee. Instead, results will be released on the SOA website approximately 8 weeks after each testing window ends.)

• When you arrive at the testing center, be prepared for enhanced security check-in
• You can only bring the approved calculators listed on the SOA website.
• You must use the pencils, erasers, and scratch paper provided at the testing center – you cannot bring your own. If you need more than what is normally given, ask the test administrator. Used scratch paper must be turned in to the TCF so you should manage your work to ensure that you do not need to turn in a scratch booklet with a problem in progress.
• Only a limited amount of possessions are allowed in the room – please check Prometric’s website to verify.*
• Dress comfortable for the exam. As test room temperatures and personal comfort zones vary, it is recommended that you bring a sweater or jacket to the sessions.

CBT Language Options

Our exams are now available with both the English language and the French language globally.

The tutorial, the exam itself, the survey and the preliminary/Instant Test results are in English/French.

• You will either see a screen that is split in half with ½ of it in English and the other ½ is in French.
• Or you will see the entire screen in English and have the option to click on a button at the top of the page that reads French. This will allow a pop-up screen in French to become available, once you are done with the pop-up screen you will click on the X to close it and move onto the next exam question.

Technical Difficulties*

• Exam P, FM, FAM, SRM, PA and March, July, November FSA candidates that experience a technical difficulty during their exam must raise your hand and notify a Prometric Staff member for the purposes of trouble-shooting and documentation. On the rare occasion that the administrator is unable to resolve the technical issue, register a complaint with Prometric. You will receive a reference number for the complaint, and a response within 48 business hours. If the issue can be resolved on a call, please proceed to call the Prometric Customer Service Center. Subsequently, fill out a technical issues Wufoo form, the link can be found on the SOA PA, March, July and November FSA exams home page once exam administration has started or SOA Customer Service can provide it. This way the issue can be documented, and we/SOA can reach out to Prometric for information and a resolution. If the onsite Prometric Staff is unable to resolve the technical issue, you must register a complaint with Prometric. You will receive a reference number for the complaint, and a response from Prometric within 48 business hours. If the issue can be resolved on a call, please proceed to call the Prometric Service Center.
• Exam PA candidates that experience a technical difficulty during their exam must immediately raise their hand and advise a Prometric Staff member immediately for the purposes of trouble-shooting and documentation. If the onsite Prometric Staff member is unable to resolve the technical issue, you should ask for and receive a reference number of the documented issue and at your earliest convenience send an email to PAExam@soa.org and provide the reference number from Prometric and include a brief account of your technical issue. Your email to the PA Exam email box will be acknowledged and your technical issue will be reviewed.

Complaints – What to do during and/or after the exam:

• It is highly suggested to document technical issues with your testing center by speaking immediately with a TCF Staff working at that testing center.
• If you experience any occurrences at the center, register a complaint with Prometric.* You will receive a reference number for the complaint, and a response within 48 business hours. If the issue can be resolved on a call, please proceed to call the Prometric Customer Service Center.*

If you have any questions regarding any doubts or concerns, contact SOA Customer Service at customerservice@soa.org within a reasonable time before your exam date.