• Verify that the name you registered with for the exam is written the same way on your ID.
• No nicknames. (i.e. if your name is Joseph, type in “Joseph” and not “Joe”.)
•  If you go by another name, still register with your first and last legal name. (i.e. if your name is Jane Sue Smith, but you go by Sue, still put “Jane” as your first name.)
•  If the name on your ID is written in your cultural language (i.e. Wei Wei Wang), but you’re also known by another name (i.e. William Wang), still register with the name written on your ID.
• If your name has legally changed between the time you registered for your exam, and the date of your exam (such as getting married), make sure your ID has been updated and send the name change information to SOA Customer Service Center as soon as possible. SOA is unable to guarantee that any updates can be made to the name within 72 hours of a scheduled exam. No photocopies of identification or of name change documentation will be accepted at the testing center.
•  Including your middle name is optional, and not required. 

Please make sure you have proper valid and non-expired government-issued identification with you – that includes your name, photo, and signature

• If you do not receive your Letter of Confirmation email from the SOA after five business days from registration, contact Customer Service immediately.
• When scheduling an exam, if your last name has less than four characters, hit the space bar enough times to make it four characters.
• Look for available seats at Prometric testing centers within a 100 mile radius of your location.

• If there are no available seats in your region, keep checking the Prometric website as seating is fluid and a spot may open up. Only contact SOA when there are a few days left before the start of the exam window.

If you do not receive a confirmation email from Prometric within 24 hours after scheduling an appointment, contact Prometric.

• If English is selected the entire testing experience is in the English language.
• If French is selected, the candidate sees a split screen (English on the left-hand side/French on the right-hand side). The tutorial and the final Score Report are entirely in French. The examination portion is completely in English with the navigation ability to select a French translation of the exam question.

• It is highly suggested to document technical issues with your testing center by speaking immediately with a TCF Staff working at that testing center.

• If you experience any occurrences at the center, register a complaint with Prometric.* You will receive a reference number for the complaint, and a response within 48 business hours. If the issue can be resolved on a call, please proceed to call the Prometric Customer Service Center.*

If you have any questions regarding any doubts or concerns, contact SOA Customer Service at customerservice@soa.org within a reasonable time before your exam date.