Scheduling an appointment with Prometric is flexible and easy. Take advantage of our online registration Web site by choosing your testing program from the drop-down list.
How do I schedule a Prometric exam?
For most test programs, Prometric provides three easy methods to schedule test appointments:
What information should I be prepared to provide when I schedule my appointment?
When you schedule your appointment, you should be prepared to provide any of the following information:
How can I find out where a test center is located?
Visit our Test Center Locater to see a complete listing of all our centers.
Can I cancel and/or reschedule my test appointment via the Prometric Web site?
Many test appointments can be cancelled and/or rescheduled through the Prometric Web site.
Please note that not all test sponsors require eligibility, therefore, you may be able to test immediately. For those programs requiring eligibility, the files are downloaded and test appointment scheduling is available within 48-72 hours of receiving authorization from the test sponsor.
Why would my local test center tell me that they don't schedule appointments?
The testing centers' primary purpose is to administer exams. Many centers will also schedule appointments for their test center if you call them directly. However, some test centers prefer to have all of their appointments scheduled online or through the Contact Center. If the test center administrator is not available or if your local test center does not schedule appointments, you will be referred to the Contact Center or our online registration Web site for appointment scheduling.
How do I obtain the appointment date and time I want to take my exam?
When you go to our online registration Web site or speak to a representative from our Contact Center, you will be asked to provide your preferred test date. The first available time slot on that date will be offered to you. If your preferred appointment date is not available, a Contact Center representative will work with you to identify a convenient appointment date.
On occasion, test sites have their phone systems routed directly to the Contact Center. In emergency situations, we may be able to contact the center and will be happy to assist you.
My appointment is scheduled for today, however the testing center is closed. What should I do?
You will be contacted by the Prometric rescheduling department within 48-72 hours to reschedule your appointment. We apologize for any inconvenience.
How far in advance must you schedule an exam?
Depending on the exam, Prometric may administer same-day exams, Monday through Friday. Other examinations may require 45-day advance appointment scheduling to ensure that the testing center has availability. Your test sponsor may provide you with specific information for the examination you are trying to schedule.
Why doesn't my voucher number work?
If you are having difficulty with a voucher, please telephone the Contact Center in your region. We will investigate to determine the reason for the difficulty.
