Contact Us

Global Customer Service

If you are a test taker who needs:

• to schedule, reschedule, cancel and confirm appointments
• general testing information
• to contact us for any problems encountered during your experience

Contact Prometric's customer service by:

• Telephone (On the next page, please choose your testing program to obtain the correct telephone number)
• E-mail
• If you are a candidate that requires special accommodations, please click here.
• eChat: If you are a test taker that requires urgent weekend support, please click on the Customer Service button below.  Our candidate care team is available on Saturday and Sunday in:
  • Candidates based in North America from 10:00 - 14:00 EST
  • Candidates based in Europe, Middle East, and Africa from 10:00 - 14:00 CET
  • Candidates based in Asia Pacific from 10:00 - 14:00 MYT