Scheduling and Rescheduling
Scheduling an appointment with Prometric is flexible and easy. Take advantage of our online registration Web site by choosing your testing program from the drop-down list.
- How do I schedule a Prometric exam?
- What information should I be prepared to provide when I schedule my appointment?
- How can I find out where a test center is located?
- Can I cancel and/or reschedule my test appointment via the Prometric Web site?
- How long will it take for my eligibility or authorization to test to be downloaded into the system so that I can schedule an appointment to test?
- Why would my local test center tell me that they don't schedule appointments?
- How do I obtain the appointment date and time I want to take my exam?
- Sometimes, when I contact the testing site directly, I am forwarded to the Contact Center. How can I get in touch with the testing center?
- My appointment is scheduled for today; however,the testing center is closed. What should I do?
- How far in advance must I schedule an exam?
- Why doesn't my voucher number work?
How do I schedule a Prometric exam?
For most test programs, Prometric provides three easy methods to schedule test appointments:
- Online (Secure and available 24 hours a day, 7 days a week)
- Onsite at your local test center
- Calling our Regional Registration Center.
What information should I be prepared to provide when I schedule my appointment?
When you schedule your appointment, you should be prepared to provide any of the following information:
- The name used to schedule your appointment must exactly match the name shown on your identification. At a minimum, the identification must be a valid, government-issued ID that shows your name in the English alphabet, your signature and your photograph.
- Your Social Security, Social Insurance or Prometric Testing I.D. (SP#) Number
- Contact phone numbers - If there is a problem, we will use these numbers to reach you
- Mailing address - Please provide the address to which you would like your certificate mailed
- Exam number and title
- Eligibility information, if required
- E-mail address - Once again for contact purposes, this is often the fastest and most effective means of contact. Many test sponsors require e-mail contact information for registration
- Method of payment
How can I find out where a test center is located?
Visit our Test Center Locater to see a complete listing of all our centers.
Can I cancel and/or reschedule my test appointment via the Prometric Web site?
Many test appointments can be cancelled and/or rescheduled through the Prometric Web site.
Please note that not all test sponsors require eligibility, therefore, you may be able to test immediately. For those programs requiring eligibility, the files are downloaded and test appointment scheduling is available within 48-72 hours of receiving authorization from the test sponsor.
Why would my local test center tell me that they don't schedule appointments?
The testing centers' primary purpose is to administer exams. Many centers will also schedule appointments for their test center if you call them directly. However, some test centers prefer to have all of their appointments scheduled online or through the Contact Center. If the test center administrator is not available or if your local test center does not schedule appointments, you will be referred to the Contact Center or our online registration Web site for appointment scheduling.
How do I obtain the appointment date and time I want to take my exam?
When you go to our online registration Web site or speak to a representative from our Contact Center, you will be asked to provide your preferred test date. The first available time slot on that date will be offered to you. If your preferred appointment date is not available, a Contact Center representative will work with you to identify a convenient appointment date.
On occasion, test sites have their phone systems routed directly to the Contact Center. In emergency situations, we may be able to contact the center and will be happy to assist you.
My appointment is scheduled for today, however the testing center is closed. What should I do?
You will be contacted by the Prometric rescheduling department within 48-72 hours to reschedule your appointment. We apologize for any inconvenience.
How far in advance must you schedule an exam?
Depending on the exam, Prometric may administer same-day exams, Monday through Friday. Other examinations may require 45-day advance appointment scheduling to ensure that the testing center has availability. Your test sponsor may provide you with specific information for the examination you are trying to schedule.
Why doesn't my voucher number work?
If you are having difficulty with a voucher, please telephone the Contact Center in your region. We will investigate to determine the reason for the difficulty.